Virgin Charter Yachts would like to provide an update on our charter operations in light of Covid-19.
Our reservations team is working both in the office and remotely to respond to your questions and charter inquiries. We are fielding higher than normal call volumes, so we appreciate your patience if you are not able to reach us as quickly as usual. The fastest and most efficient way to reach us continues to be by email.
We understand you might have questions about how Covid-19 may affect your currently scheduled charter or a charter you are hoping to book in the future. Please see our Q&A below for answers to our most commonly asked questions:
Frequently Asked Questions:
When is the BVI opening to tourists?
What about current charters?
Any customers who were scheduled to travel before November 30th 2020 will be provided the opportunity to reschedule their charter to any future dates within the next 12 months. All charter funds that have already been paid will be applied toward the newly rescheduled charter.
What if I have a charter scheduled to occur after December 1st?
Can I book a new charter for future 2020/2021 dates?
What if I have an upcoming charter and the final balance is due?
For charters scheduled to start prior to Dec 1st, we have relaxed our payment terms to provide more flexibility for our guests in light of Covid-19. Instead of charging the 50% balance 60 days prior to the charter start date, we are now collecting 25% 60 days prior to the charter start date, and the final 25% balance 30 days prior to the charter start date. These payments are run automatically and in accordance with the payment terms on our booking forms.
Please reach out to our team at firstname.lastname@example.org or call 1-284-495-2526 and we would be happy to assist you further! Hopefully, it will be ‘smoother sailing’ for us all soon!